Refunds & Returns Policy

Order cancellation

All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.

Exchange 

Your customer satisfaction is our #1 priority. We want you to fulfil orders with confidence. That’s why we proudly offer absolute satisfaction guarantees that ensure our customers will receive a purchased item on time and as described.

Our primary goal is making our customers happy, so everyone who shops with us receives the following guarantees:

• Customer can find any other items online and exchange with purchaed item , this will be delivered at our schedule and concvenince . 

Refund

• Refund minus the shipping cost if our customer does not want the product he received. Our customer must return unused with original condition 

Refunds are not available under the following circumstances:

• Your order does not arrive due to an incorrect address provided 
• Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).

How do refunds, returns, and exchanges work on our website?

• In case you report a damaged or incorrect product, you are required to submit photo evidence within 12 Hours of receiving the item. If the claim is approved, a refund will be issued.

 How do I request a refund, return, or exchange?

Handling returns is an essential part of running a business. We are here to help! We have put together the following steps to make this process easier:

1. In the event of a refund, return, or exchange request from you, contact our Customer Support team via mobile number or email at support@bohosouq.com  and include the evidence if required with order number .
2. After we have approved the order refund, return, or exchange, the product will be taken back by our delivery person , same time we will handover the items if exchanging , if refund ; the purchased amount minus shipping charge will be given back .